For limited time only (Offers expires soon)
For Scooter orders over $100 : Free shipping in continental USA
For Scooter orders below $100 : Flat shipping rate of $9.99
All spare parts : Free shipping
Shipping Time:
From the time you place your order to delivery is usually about one week in the continental United States . If items are backordered or if there are other unforeseen problems, delivery could take as much as 3 weeks. Call or email us to check on your order if it is taking longer than you expect.
You will receive an e-mail when your order has been shipped, it will contain your order tracking number so you can follow your new scooter in real time on the carriers web site throughout the shipping process. You can realistically expect the transit portion of this process to take 2 to 5 business day's depending on your location. See map below We can not ship to a Post Box and outside continental United States.
We regularly ship via Fed Ex Ground (1-4 days).
What can delay shipment: There could be several reasons for delay shipment, some of them are
Entering your e-mail address incorrectly in the shopping cart: Within a few minutes after placing your order you should receive an automatically generated e-mail confirming your purchase. If this e-mail confirmation is returned to us marked "undeliverable" your order processing is slowed greatly. Not receiving this e-mail within a few minutes of placing your order generally means the system has the wrong e-mail address. If this should happen to you click on this link. The subject line will contain "e-mail check". Enter your full first and last name in the message body . Click on send and we will take it from there.
Failure to enter the color choice of your new electric scooter(s) in the shopping cart window: This will stop order processing and shipping until corrected. We will send you an e-mail requesting your color choice(s). Your prompt reply will correct this.
Ship to address and zip codes: Every ship to address is manually checked against the FedEx data base before shipment to ensure successful delivery. This address must be correct. The most common area of mistake is the ZIP code. This will stop shipping. We will contact you via e-mail to verify a new or corrected address. Your prompt reply will correct this.
Return Shipping:
You are responsible for return shipping costs to our warehouse.
Shipping Damage:
Every effort is made to ensure you receive your order in new condition. Although rare, shipping damage can occur. Should your order become damaged during the transit process contact the support email or Call (800) 570 6744 to notify us immediately. Minor scrapes, chips, nicks and scuffs are considered acceptable and do not qualify for shipping damage claims.
You must report shipping damage immediately or your claim may be rejected.
***IMPORTANT***
**Freight palletized shipments going to New York City zip codes: 100-104 110-119 150-196 will incur a $100 service charge in addition to the $70 door delivery fee. Their is no exceptions for this fee as all freight carriers are charging $100 or more for these zip codes.
**Freight palletized shipments going to Martha's Vineyard Island zip codes: 025-026 will incur a $100 service charge in addition to the $70 door delivery fee for transportation on the ferry to the island. Shipments picked up on the mainland at the terminal are free. All shipments refused at any terminal will have the shipping costs billed back to the customer.
