FAQ

 

General

 

Q: How to forward information to eScooterScooter team?

A: email us to support@escooterscooter.com  or use the following URL

http://www.escooterscooter.com/page/188

 

Q: If you have a question you want us to answer?

A: email us to support@escooterscooter.com or press contact us at the bottom of the web page, fill up customer details and submit. Customer details are: name, phone, email address and few words about the problem using the following URL

http://www.escooterscooter.com/page/188

 

 

Order

Q: I wants to order scooter parts

A: Battery charger, Tires and Tubes can be ordered from bottom of the home page. Wizard guide through few simple questions. Optional add scooter model to the order. For other parts look under scooter info for its parts. If not there then forward your name, email, phone, requested part to eScooterScooter using the following URL

http://www.escooterscooter.com/page/188

 

 

Q: Is product in stock

If it is on our web site it is mostly in stock. If not eScooterScooter will contact the customer and notify him

If you are looking for a product which is not in stock, please provide eScooterScooter name, email, phone and the required product.

Q: what vendors do we sell?

A: Razor, Xtreme, Ripstik , Big Toys USA

Payment

Q: Payment Methods

A: Visa, Master Card, Paypal. Checks are not accepted.

Price adjustment

Q: I found a web site with cheaper price

A: Fill up name, email, phone, URL, product and price in http://www.escooterscooter.com/page/188

And eScooterScooter representative will get back to you

 

Support

Q: Is assembly required?

In most cases there is some assembly required.

Q: what vendors do we support?

A: Razor, Xtreme, Ripstik , Big Toys USA

Q: I have a problem with a product not manufactured by Razor, Xtreme, Ripstik , Big Toys USA?

A: we can’t help with that because these are the only vendors we deal with

Q: What are the scooter’s features and specification (speed, size etc.)?

A: For features and specification go to product info and it appears on the bottom of the web page.

Q: Do you give user manuals?

A: electronic user manuals and wiring diagram for many models can be provided upon request. Please provide us name, email address and required manual.

http://www.escooterscooter.com/page/188

 

Q: Scooter is broken or I need tech support

A:

·        Razor: call for support 1866 467 2967

·        Xtreme:  open support ticket. They call within 1-2 busines days

http://www.x-tremescooters.com/support/

Fill up your details

Press ‘create ticket’ button

Copy the URL for future reference.

 

Shipping

Q: What is the cost of shipping?

In Most cases shipping is free to customer door.

Scooters under $100 have $10 shipping fee.

Parts of any price: shipping is free.

Xtreme XB-500, XB-508, XB-600 shipping is free to shipping office and $70 to customer door.

Shipping to Canada is $100 to customer door.


 

 

Q: Overnight Shipping

A: Is possible for additional cost. Forward name, phone, email address and required product to eScooterScooter using the following URL

http://www.escooterscooter.com/page/188

 

Q: do you ship to Canada?

A: we sell only Xtreme X-10, XB-500, XB-508 to Canada. To order for Canada select Canada price set on top right  most of the screen and click Change.

For orders other than the above models forward name, email address, phone to eScooterScooter using the following URL

http://www.escooterscooter.com/page/188

 

Q: Do you ship outside US and Canada?

A: we don’t sell outside US and Canada.

Forward name, email address, phone to eScooterScooter using the following URL

http://www.escooterscooter.com/page/188

 

 

Q: how long from order to delivery within the continent US

A: 

Razor: ships within 1-4 business days plus 2-6 business days delivery depends on distance from California.

Xtreme: ships within 1-2 business days plus 2-6 business days delivery depends on distance from IOWA.

Q: Where do you ship from?

A:

Razor: California

Xtreme:  Iowa

Q: do you ship to APO (Army) address?

A: No. Because the major carriers (FedEx, UPS, DHL) do not ship the APO.

Tracking

Q: Did you ship my order? What is the tracking number?

A: escooterscooter.com send every Monday the shipping info to WeAnswer.com.  If the information is not yet there, forward  name, email, phone to eScooterScooter using the following URL

http://www.escooterscooter.com/page/188

 

Legal

Q: Is riding scooter legal?

A: Most scooters can be ridden in private properties.

XB-500, XB-508 and XB-600 can be ridden in bike lane.

Returns

Q: what is your return policy

Razor:  Returning unused product within 30 days is subject to 25% restocking fee. and customer ships it back on customer own expense. customer need to receive from eScooterScooter  RA # prior to returning it.
if customer wants to return please forward name, email, phone  to eScooterScooter
using the following URL

http://www.escooterscooter.com/page/188

 

 

Xtreme:  Customer can’t return. There is 30 days parts warranty and phone support for life from Xtreme.


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